Time for reflection / return
It may happen that you want to return an order. Perhaps because the product does not like you or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied, unopened and in the original condition and packaging. To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Exclusion of the right of withdrawal for sealed products, if the seal is broken, cannot be returned for these products. If the product is damaged, we can unfortunately not reimburse it, so make sure that it is well packaged for a return.
Do you want to exchange your product? That is not a problem at all. You can contact firstname.lastname@example.org for this, but you do bear the costs of returning the product yourself. ”
I have submitted the wrong delivery address!
Accidentally passed on the wrong delivery address? Please contact us as soon as possible. We will then try to place the order for you